To talk or Not to Talk?

By Alice Brewer
on August 30, 2010

First of all, your customers are talking. Whether you hear them or not. How you handle that conversation sets the stage for all future communication. As I speak with businesses about social media and how they can use it to their advantage, one of the concerns that I hear is, "I don't want people getting on my Facebook page and complaining about my business"

I came across a great post about how businesses should behave on social media. This comes from MediaPost's Social Media Insider. I think it makes some great points for everyone to consider. We would like to hear what your experience has been. Please comment below or contact me at abrewer@ljworld.com.

Two Golden Rules For Companies On Social Media

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