Transportation Services at Independence, Inc.

Transportation Services at Independence, Inc.

Independence, Inc. has provided transportation services in Douglas County for over twenty-five years. We have four accessible vehicles on the road each day. These services ensure people who are unable to drive can get to and from work, educational programs, recreational activities and medical appointments.

Contact: Patty Gibbons Transportation Coordinator 841-0333 ext. 112

Scheduling / Office Hours: 8:00 AM - 3:00 PM Monday - Friday

Bus Hours: 8:00 AM - 5:00 PM Monday - Friday

Phone Number: Lawrence Rides 785-843-5576

County and Out of town rides 785-841-0333 ext. 112

Toll Free 1-888-824-7277

All donations are $2.00 or discretion of Transportation Director, Out of town medical trips are $15.00.

Ridership Policies

Who can ride the bus? Service is available to the general public. Children under 8 years old, less than 80 pounds in weight or less than 4'9" should be secured with an appropriate child seat provided by the parent or guardian. All children sixteen years old and under must be accompanied by an adult. Services are available throughout Douglas County. Limited service to medical centers in Kansas City and Topeka is available.

How to schedule or make changes Reservations are taken Monday through Friday from 8:00 AM to 3:00 PM. To assure a ride it is advisable to book your ride as far ahead as possible. You may book a ride up to seven days in advance. Booking a ride at least 72 hours in advance is more likely to assure you get the ride you need. You may attempt to book a ride a day ahead. If the ride you want is available, you will be booked on that ride. However, with the current demand on the system, there is little chance the ride you want will be available 24 hours in advance.Due to the limited number of available rides on any given day, it is necessary to limit any one rider to four one-way rides per day.Due to the way Independence Inc. schedules rides and the method used to route vehicles, we do not allow a change of ride destination the day of the ride. You may not board the bus and ask the driver to change your booked destination.

Cancellations and No Shows A no show is when a consumer books a ride, then fails to take or cancel the ride as scheduled. Independence Inc. sets the following policy regarding no shows. A consumer having three no shows in a 90-day period shall be suspended from ridership for 30 days. A letter of warning will be sent after each no-show in a 90-day period. A rider may appeal a suspension through the grievance procedure process. Rides will continue during the appeal process. Special consideration will be given for no-show situations during inclement weather. Cancellation policy: Cancellations an hour or fewer priors to the scheduled ride time will be treated as no-shows.

Days and Times of Operation The service runs from 8:30 AM - 5:00 PM Monday through Friday. When the office is closed, ride cancellations may be left on the voice mail system. The service will observe these holidays on which no service will be available: New Year's Day; Martin Luther King Jr. Holiday;Presidents Day; Memorial Day; Independence Day; Veterans Day; Labor Day; Thanksgiving Day; and Christmas Day.

Pick-up times and wait policy Consumers need to be ready for pick-up 10 minutes prior to the scheduled arrival time of the bus. The driver will wait for FIVE minutes after arrival, if the arrival falls within the 10-minute window. If the driver arrives earlier than 10 minutes before the scheduled pick-up, the driver will wait five minutes into the pick-up window time. Upon arrival, the driver will immediately notify the consumer he/she is there. If the driver cannot make contact with you, Independence Inc. will assume you are not taking your ride and any remaining rides you have for the rest of the day will be automatically cancelled.

Delays Due to the number of rides we provide, it is not always possible for buses to run exactly on schedule. It is important for you to allow extra time to assure your scheduling need can be met.

Personal Assistance to Riders Due to scheduling demands, drivers must limit personal assistance to consumers. Drivers are permitted to assist consumers with activities directly related to boarding or debarking the bus. For those consumers who need it, drivers may assist with coats, packages, and doors. Consumers may bring grocery and personal items purchased at stores on the bus, but limited to what the consumer and the driver can carry to the dwelling in one trip. Consumers may not expect the service to transport furniture items, including televisions, gardening items such as potting soil, or any items of weight exceeding 15 pounds. Drivers will be responsible for passengers entering and exiting the bus safely. Personal care attendants are permitted to ride with consumers. Drivers are not permitted to lift individuals required or wanting to transfer from a scooter or wheelchair to regular vehicle seating. Such riders must provide their own personal care attendant to assist in their transfer. (Such attendants will be permitted to ride without charge, see section 12, donations). REMINDER: Children sixteen years and under must be accompanied by an adult

Wheelchair Procedures Drivers will assist consumers only on approved wheelchair ramps. Drivers will not assist passengers in wheelchairs up or down stairs. Consumers using scooter-type vehicles must transfer to regular seating for the ride. Passengers with scooters who refuse to transfer to regular seating will be denied riding privileges.

Conduct and hygiene Inappropriate conduct, including behaviors that present a danger to other riders will not be tolerated. These include but are not limited to: intoxication; fighting; arguing; threatening the driver or fellow passengers; use of foul language and sexual harassment. Individuals who are habitually incontinent, or have offensively poor personal hygiene will be denied bus services. Independence, Inc. and our buses are scent free, no strong perfumes or scents are allowed. At the driver's discretion, a rider who engages in persistent inappropriate and/or dangerous behavior, can be required to vacate the vehicle. Drivers, with approval of dispatch, may put a rider off the bus or call authorities if necessary. No food, drink, or tobacco products of any kind may be consumed on the bus.

Pets/Service Animals Only service animals will be permitted to ride on the system.

Donations Donations requested for all rides shall be $2.00. Out of town medical trips are $15.00. Exceptions or exemptions are at the discretion of the Executive Director.

Grievance Procedure This grievance procedure has been developed to assure consumers of fair and equitable access to the Independence Inc. transportation system. When a consumer has any problem, the following procedure should be followed to resolve the conflict: Each consumer is expected to communicate directly to the Executive Director regarding ride-related actions, occurrences or attitudes perceived as unfair and inequitable. A consumer who believes he/she has suffered a grievance should discuss the matter with the Executive Director within five working days of the occurrence of the alleged grievance in an attempt to arrive at a satisfactory solution. The Executive Director will have five working days to respond, making every effort to resolve the grievance at this level. If a resolution is not reached, the grievance must be described in writing and submitted to the Board of Directors. The Board of Directors will review the evidence presented by the party bringing the grievance and by the Executive Director within fifteen working days and will provide a decision in writing to all parties involved. The Board of Directors' decision is final. If the above-described steps fail to resolve the grievance, the consumer may file administrative or legal action available according to local, state or federal law.By mutual agreement of the parties involved, the time limit of the grievance procedure may be extended.Note: A grievance is defined as any difference between a consumer and driver(s) or the administration or Board of Directors of Independence Inc. as to the meaning of operational policies and practices.

Bad Weather Policy If the management of Independence Inc. jointly agree the weather is so severe it is unsafe to operate, then operations will cease for the day in question. Radio stations KLWN-AM and KANU-FM will have weather related announcements regarding Independence Inc. services during times of bad weather.


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